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 FREQUENTLY ASKED QUESTIONS - FAQ
Q : What is rattan ?
A : Rattan is "vine" which comes from a climbing palm called Callamus, also known as the rattan palm. Rattan grows in the tropics. Rattan is environmentally friendly and biodegradable : it attaches itself to trees and providing equal or more benefit than the companion tree, without disturbing the natural habitat.Ecologically, rattan is very important.It grows in degraded forests and in marginal soil. It can also be introduced artificially in natural forests without disturbing the existing structure and balance.
 
Q : How can we distribute your product ?
A : If you are interested in becoming an agent or distributor for our product line in a geographical location where we are currently not represented, please contact us to explore a potential distribution or agency arangement.
 
Q : Can you send me more information or a printed catalog of your products ?
A : We do not have hard copy printed catalogs available but we using a new concept of CD-ROM catalogue which given carefully to very potential customer, otherwise, you can browse our web site which contains all of the products we manufacture with photos and code numbers. It is in fact a virtual catalog of our product line. We kindly ask our customers to you use our web site to select the items they are interested in and indicate by code numbers those items. We will then send you a complete quotation for those items you select.
 
Q : Where is your factory located ?
A : Our factory, main office and show room is located in city of Cirebon, which is about 3 hours by train from Jakarta. Cirebon is often called the rattan city because we have the greatest concentration of rattan manufacturers.
 
Q : How do we order from you and how long will it take to produce my order ?
A : The best way to contact us is through e-mail or fax . Tell us what you're interested in and we will respond to your inquiry . Production lead time is normally 6-8 weeks depending on the products ordered and we will ship directly in full containers using the most cost-effective means available to us.
 
Q : How about the payments for my order ?
A : You can choose two alternatives of payment: First, you can use At sight Letter of Credit (L/C) and the second you can use DP basis or Documents against payment : which we require 50% down payment against Proforma Invoice and 50% final payment against Original Documents.
 
Q : Do you have a showroom where I can view your products ?
A : Yes. We have showrooms, one is in Bentani Hotel 2nd floor and the other one is located in our factory. Our showroom contains many of the fine rattan furniture products we manufacture. If you are planning a trip to Cirebon, we would love for you to come in and see our quality furniture products for yourself.
 
Q : How many items will fit in a 40 foot container ?
A : The volume of a container depends solely on the items purchased. We can calculate the volume of your purchase based on the items you select and tell you what percentage you need to add or subtract to meet that requirement.
 
 
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